Terms and Conditions mybest88 — Complete Platform Usage Guide

These Terms and Conditions ("Agreement") are between you ("User") and mybest88 ("Platform", "We"). By registering, accessing, or using any part of the mybest88 platform, you acknowledge that you have read, understood, and agreed to comply with all terms set out in this document.

Acceptance of these terms also covers our Privacy Policy and Responsible Gaming Policy, accessible via the mybest88 website. Together, these three documents form the entire agreement between the user and the platform.

If you are registering on behalf of an organisation or business entity, you warrant that you have the authority to bind that entity to these terms.

To register and use the mybest88 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years on the registration date;
• Have full legal capacity to enter into a binding agreement;
• Not residing in a region or country where access to online gambling platforms is prohibited;
• Never having had an account closed or suspended by mybest88 previously due to fraud or breach of terms;
• Acting on your own behalf and not as an agent or representative of any third party.

Each user is only permitted to open and maintain one (1) active account on the mybest88 platform. Owning multiple accounts is strictly prohibited, regardless of whether those accounts are registered using different information, different devices, or different access methods.

During registration, you are required to provide accurate, complete, and up-to-date information including:

• Full name as shown on your identity document;
• National identity card number (MyKad) or valid passport number;
• An active, accessible email address;
• A mobile phone number registered in your name;
• A valid Malaysian bank account number for withdrawal purposes.

An identity verification (KYC) process will be completed before any first withdrawal is approved. Documents required for KYC include a copy of your MyKad or passport and proof of current address. mybest88 reserves the right to freeze account balances until the KYC process is fully completed.

Mybest88 accepts deposits via approved payment methods including FPX, DuitNow, various Malaysia e-wallets, and credit/debit cards. All deposits are processed instantly and credited to your account balance within the timeframe set by the respective payment processor.

Withdrawal conditions that must be met:

• Withdrawals can only be processed to a bank account registered under the same name as the mybest88 account;
• The minimum withdrawal limit is RM 30.00 per transaction;
• Withdrawal requests cannot be cancelled once processed by the finance team;
• Mybest88 reserves the right to request additional supporting documents for large transactions in order to comply with AML (Anti-Money Laundering) requirements;
• Each bonus received must meet the wagering requirements before a withdrawal can be processed.

Withdrawal processing times are typically between 30 minutes and 2 hours during business hours. Delays may occur during public holidays, weekends, or while security checks are in progress.

All bonuses, promotions, and offers provided by mybest88 are subject to their respective specific terms and conditions. General terms applicable to all bonuses are as follows:

• Each bonus is granted only once per user, unless otherwise stated in the promotion terms;
• The wagering requirement must be met before any bonus-derived winnings can be withdrawn;
• Mybest88 reserves the right to cancel any bonus and associated wins if abuse or fraudulent activity is detected;
• Bonuses cannot be transferred between accounts or directly converted to cash;
• The validity period of a bonus is stated in each promotion's terms and expires automatically after that period;
• Targeted offers directed at specific users may not be used by other users.

All games available on the mybest88 platform are operated according to their individual rules, which can be found within the game interface. Some general rules applicable to all games are:

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure;
• In the event of a technical disruption during an active game session, any unresolved bets will be fully returned to the account balance;
• Winnings resulting from a software failure or technical error are void and may be cancelled by mybest88;
• Any attempt to exploit bugs or system vulnerabilities is prohibited and may result in account suspension.

Mybest88 reserves the right to suspend or void games under extraordinary technical circumstances. In such situations, all active bet balances will be returned to users.

You are solely responsible for keeping your login credentials confidential. mybest88 recommends that you:

• Use a strong, unique password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols);
• Enable two-factor authentication (2FA) via your account settings;
• Not sharing your login credentials with anyone, including family members;
• Log out of your account after using a public or shared device;
• Report to the support team immediately if you suspect unauthorised access.

Mybest88 will never ask for your password via email, phone, or any other channel. Any such request is a fraud attempt and should be reported to us.

Users are strictly prohibited from engaging in the following activities on mybest88:

• Money laundering or use of illegally obtained funds;
• Fraud, misrepresentation, or any attempt to deceive the platform or other users;
• Using bots, automation software, or any unauthorized technical means to gain an unfair advantage;
• Collusion between players to manipulate game outcomes;
• Using another person's account or sharing accounts;
• Any activity that violates Malaysian law or applicable international law.

Closure by user: You may close your account at any time by contacting mybest88 support. Closure requests will be processed within 3 business days. Any valid remaining balance will be returned to you after identity verification.

Closure by mybest88: We reserve the right to suspend or close an account without prior notice in the following circumstances:

• Breach of these terms and conditions;
• Suspected fraudulent or deceptive activity;
• Failure to meet KYC requirements within the stipulated timeframe;
• Requests from legal authorities or regulators;
• Security risks assessed by our risk team.

In cases of closure due to a terms violation, mybest88 reserves the right to withhold account balances until an internal investigation is complete.

Mybest88 provides the platform on an "as is" basis. While we strive to ensure uninterrupted platform operation, we do not guarantee that the service will be entirely free from errors, disruptions, or technical delays.

Mybest88 shall not be liable for:

• Loss or damage arising from internet or telecommunications service disruptions beyond our control;
• Losses caused by the actions or omissions of third parties, including payment processors;
• Processing delays caused by third-party banking systems or e-wallets;
• Any indirect or consequential damages arising from use of the platform.

In all circumstances, mybest88's maximum total liability to a user shall not exceed the amount deposited by that user in the 30 days preceding the relevant claim.

Mybest88 is committed to responsible gaming. We provide a range of tools to help users maintain control over their gaming activity:

• Daily, weekly, and monthly deposit limits — can be configured through account settings;
• Loss limits — allows you to set a maximum loss limit within a specified period;
• Session time limits — receive alerts when you have played beyond the set duration;
• Temporary break — suspend the account for a period of 24 hours, 7 days, or 30 days;
• Self-exclusion — permanently close the account for users who need assistance.

If you or someone you know may be experiencing a gambling problem, please visit the Responsible Gaming us for more information and support resources.

Mybest88 reserves the right to amend, update, or replace any part of these terms at any time. Amendments take effect immediately upon publication on the official mybest88 website.

We will notify users via email or an in-platform notice when significant amendments are made to these terms. Continued use of the platform after such notice is given will be deemed acceptance of the amended terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising in connection with these terms will be resolved through the exclusive jurisdiction of Malaysian courts.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Current version: 4.2  |  Date updated: 1 January 2026  |  Contact: [email protected]