Privacy Policy mybest88 — Our Commitment to Your Data Security

Mybest88 ("We", "Platform") respects the privacy of every user and is committed to protecting the personal information entrusted to us. This Privacy Policy explains in detail how we collect, store, use, and disclose your personal information in the context of your use of the mybest88 platform.

This policy applies to all users who access the mybest88 platform via the official website, iOS or Android mobile app, or any related services. By registering an account or continuing to use the platform after an update, you confirm your agreement to the terms of this policy.

If you disagree with any part of this Privacy Policy, you are advised not to use the mybest88 platform. For any data privacy inquiries, you may contact us via our dedicated privacy email.

Mybest88 collects various categories of information depending on how you interact with our platform. Below is a summary of the data collected:

We only collect data that is strictly necessary for the stated purposes. mybest88 does not collect irrelevant information or data beyond what the service requires.

Mybest88 uses your personal information only for lawful and disclosed purposes. Those purposes are as follows:

• Account management — registration, identity verification, profile management, and account recovery;
• Transaction processing — process deposits, withdrawals, and any other financial transactions;
• Platform security — detect and prevent fraud, money laundering, and suspicious activity;
• Customer support — respond to enquiries, resolve technical issues, and provide assistance;
• Legal compliance — fulfil KYC, AML, and reporting requirements to the authorities when mandated by law;
• Service improvement — analyse usage patterns to improve the overall user experience;
• Essential communications — send account-related notices, security updates, and terms changes.

Mybest88 does not sell or rent your personal information to any third party. However, there are limited situations where we need to share your data with the following parties:

• Payment processors — transaction information required to process your deposits and withdrawals via FPX, DuitNow, and e-wallets;
• Game providers — session data required to run games from third-party providers within the mybest88 platform;
• Authorities — when required by Malaysian law, a court order, or a legitimate regulatory authority;
• Cloud services — infrastructure providers that store and process data on behalf of mybest88, bound by strict data protection agreements;
• Affiliated companies — within the mybest88 group of companies for internal management purposes only.

All third parties who receive user data are bound by confidentiality and data protection obligations equal to or exceeding our own standards.

Mybest88 implements multiple layers of technical and organisational protection to ensure the security of your personal data:

• Data encryption at rest using AES-256-GCM encryption for all sensitive information stored in the database;
• Data encryption in transit using TLS 1.3 protocol for all communications between your browser/app and our servers;
• Two-factor authentication (2FA) available for all accounts and recommended for all users;
• 24/7 security monitoring using a real-time threat detection system to identify unauthorized access;
• Internal access controls — only staff who require access to specific data to perform their duties are authorised to do so;
• Regular security audits by our internal security team and independent third-party assessments;
• Secure data centres with physical controls and an environment that meets industry standards.

Mybest88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. The types of cookies we use are:

• Essential cookies — required for core platform functions such as session authentication and security. These cookies cannot be disabled;
• Preference cookies — store your preferences such as language, theme, and interface settings;
• Analytics cookies — helps us understand how users interact with the platform for improvement purposes;
• Security cookies — used to detect suspicious activity and protect your account.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. mybest88 does not use third-party cookies for advertising purposes.

Mybest88 retains personal data only for as long as necessary to fulfil the purpose of collection and comply with legal requirements. General data retention guidelines are as follows:

• Active account data — retained for the duration the account remains active and for 5 years after account closure;
• Financial transaction records — retained for 7 years in accordance with tax compliance and AML requirements;
• Security Log — retained for 12 months for case investigation purposes;
• Customer support records — retained for 3 years from the date of last interaction;
• Anonymous analytics data — may be retained indefinitely as it contains no personally identifiable information.

Upon expiry of the retention period, data is securely deleted using industry-standard data destruction methods. Data will not be retained longer than necessary.

Under Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data at mybest88:

• Right to access — you may request a copy of all personal information we hold about you;
• Right to rectification — you may request correction of inaccurate or incomplete data;
• Right to erasure — you may request deletion of your data under certain circumstances, subject to legal retention obligations;
• Right to object to processing — you may object to the processing of your data for direct marketing purposes;
• Right to withdraw consent — you may withdraw consent at any time for processing based on consent.

To exercise any of the above rights, contact our privacy team via official email. We will process your request within 30 calendar days of receipt.

The mybest88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from underage individuals.

Should we discover that personal data of an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your underage child has registered on our platform, please contact us immediately through mybest88 support channels.

Mybest88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, or legal requirements. Users will be notified of any significant amendments via their registered email or an in-platform notice.

The latest version of the Privacy Policy is always available on the mybest88 website with a clear update date. We encourage you to review this policy periodically. Continued use of the platform after an amendment's effective date constitutes acceptance of the updated terms.

For any questions, concerns, or requests related to your data privacy, you may contact our privacy team or visit the FAQ us for more information.

Version: 3.1  |  Updated: 1 January 2026  |  Privacy email: [email protected]